Conflict is always going to be a part of life and a part of the workforce. It is important to realize this in order to deal with conflict we need to accept that conflict will occur in our lives. I think the best way to avoid and resolve conflict is to have through communication. A lot of conflict results from a lack of communication and simple misunderstandings. I think another important factor for conflict resolution is to remain calm and if either party in the conflict is unable to remain calm then they need take a step back, calm down and then continue to resolve the conflict later on. We also discussed how it can be important to have a mediator for conflict resolution discussions.